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Transformation Home

For any questions regarding the upcoming changes call 800-697-4733 or email

Stericycle is changing to serve you better!

As an industry leader in regulated waste disposal and compliance, Stericycle is undergoing a business transformation to make it easier for customers to do business with us. We want to protect your business like it’s our own by improving processes, increasing efficiencies, and enhancing our customer service.

We plan to implement this transformation with a phased rollout in the U.S. and Canada  for our Shred-it customers.

The following enhancements will be in effect

New invoice

Redesigned with a new layout and new fields.

Learn more

Service notifications

Always know when we’ll be at your location with our new notifications.

Learn more

New customer portal

Giving you flexibility and control over your account and services.

Learn more

Click here for frequently asked questions.


Additional updates

Redesigned Proof of Service to track your pickups

Service alerts so you know when we’re coming

Virtual assistant on the new portal

Consistent and standard processes across all your solutions to improve service efficiencies

The same great customer service you know and expect

We’re improving processes, increasing efficiencies & enhancing our customer service