Frequently Asked Questions

We are changing our technological systems in order to streamline processes.

In order to limit any service disruptions, some changes are rolled out in phases across North America beginning this summer.

You need to update your payment and accounting records to have the new Customer Number. You can find that number on your new Invoice or it was emailed to you in July.

Customers will need to re-register for the new customer portal, at myshredit.com. The new portal launched August 5.

If you were on autopay, you need to re-establish autopay through myshredit.com before August 31 to avoid a missed payment.

• Your invoice will be updated with new information and restructured for better clarity.  
• Communication around your service will be more consistent.  
• The Customer Portal (myShredit.com) will be refreshed with new features. 

No. In effort to provide more timely and accurate information regarding your service, the annual schedule will no longer be available. Instead, you will receive notifications about upcoming service.  Click here to learn more about new service communications.

You can manage your service schedule, pay your bill, set up autopay, retrieve reports and proof of service.  Click here to learn more about the Customer Portal.

No, your costs will not be impacted. The changes only impact how we communicate with you about service and will increase the number of ways you can access information about your service.

As Stericycle upgrades our technological solutions, it means bringing all customers onto our new internal platforms which will generate new numbers for each customer.

We emailed your new customer number a few weeks prior to the transition. If you did not receive an email, you can contact our Customer Experience team. 

Additionally, you will find your new customer number on the new invoice and Proof of Service.

We want to keep you secure during the transition. This means that we will not transfer certain information through to the new system. You can use your email and new customer number to re-register in myShredit.com later this summer.

We want to keep you secure during the transition. This means that we will not transfer certain information through to the new system. Later this summer, you can set up your autopay in the customer portal using your new customer number.

We are currently targeting early August. We will communicate specific details as they become available.

We planned to make this transition last April 2021. The pandemic brought us unexpected changes and challenges, and we made the decision to adjust the timeline at which our customers would be impacted to remain focused on protecting our customers and communities.

The Proof of Service is an explanation of services completed. It is the same document as the Certificate of Destruction you are used to today and will be emailed to customers upon completion of service. You will be able to access the Proof of Service through our customer portal and our call line.

We will be communicating with you in several ways. The best way to stay in touch is by having an accurate email on file for us to contact you regarding your services and to receive your service notification. You also can find updates at Stericycle.com/forward.