This Privacy Notice ("Notice") describes how Stericycle Inc. and its affiliates (collectively referred to as "Stericycle," “Stericycle Group,” "we," "us," or "our") collects, uses and shares personal data collected in the context of our websites, business contacts, suppliers, current and prospective customers who use Stericycle services or products or users affected by our services (together referred to as "you" or "your"). To the extent that these rights apply in your jurisdiction, this Notice also explains your ability to edit, update, correct, or delete your personal data and the security procedures that we have implemented to protect personal data.
California Residents: If you are a California resident, please refer to the Additional Information for California Residents section below for important information about the “Personal Information” we collect, process, and disclose, as well as your rights under California privacy laws, including your right to submit a “Do Not Sell or Share My Personal Information” request (i.e., to opt of the “sale” or “sharing” of your Personal Information by us).
Dosimetry Service Users: If you are a user of our dosimetry services (currently available in Portugal, Romania and Spain), please refer to the Additional Information for Dosimetry Service Users section of this Notice for important information about how we process your personal data.
The Stericycle entity responsible for your personal data will be the Stericycle Group company that originally collects information from or about you.
You can find out more about Stericycle at https://www.stericycle.com/international or by contacting us using the information in the Contact Us section.
We may collect personal data about you if you:
Personal data collected from Website Users is used to personalize your experience of our websites. We may use such information in the aggregate to understand how you use our services and the resources provided on our websites. We may also use the feedback you provide to improve our services.
You may use our websites as an unregistered user without (directly) providing any personal data. In this case, Stericycle collects the following metadata that result from your usage of our websites: referral page, date and time of access, type of web browser, IP address, geographic location as determined by your IP address, operating system and interface, language and version of browser software, and session information (such as download errors and page response times).
Your IP address will be used to enable your access to our websites. The metadata will be used to improve the quality and services of our websites by analyzing the usage behavior of Website Users.
If you commence direct communications via our websites’ enquiry form, by telephone or writing to us, the nature of the enquiry (e.g., as tick box selection from service type/careers/other options) and your message will also be collected and processed to respond to it and improve our services.
If you are a registered Website User or choose to register on a Stericycle website, we will process the data referred to in (a) above, and you may be asked to provide the following personal data: first and last name, work phone number, company name, email address, personal telephone number, Stericycle Customer No. or Ship to ID, postal address, and primary usage.
Stericycle will process such personal data in order to provide you with the services for registered Website Users, verify the legitimacy of your account, avoid fraudulent accounts being opened, provide you with our products, customer support, compliance trainings, business communications solutions (e.g., answering services, appointment reminders, follow-up services, virtual receptionists), contact form, marketing materials as selected by you, inform you about system issues, comply with legal obligations, and defend, establish and exercise legal claims.
If you purchase products from Stericycle, either via a Stericycle website or offline, you may be asked to provide the following personal data about you, your representative, and/or your contact person: first and last name, suffix, credentials, work phone number, personal phone number, fax number, email address, job title, mailing address, tax identification number, credit card information, ACH/eCheck payment information, billing address, types and amount of products ordered, reseller/promo code, auto-delivery selection, marketing preferences, and job information. Stericycle will use such personal data to process your order; deliver the products or services ordered; provide customer care services; provide marketing materials you selected; provide you with Stericycle updates and/or newsletters; maintain our client relationship management systems; detect, investigate, report and seek to prevent fraud and anti-money laundering, including know-your-customer checks, AML screening and other identity checks; comply with other legal obligations; defend, establish and exercise legal claims. We may also need to conduct credit and fraud checks on business customers and certain directors and officers of your business.
When providing certain services to a Customer to which you are related to (e.g., if you are an employee, a contractor, an apprentice, a trainee, a patient, etc., of our Customer), Stericycle may have to process the following personal data about you (as applicable, depending on the specific service provided): identification data, contact data, and professional data. Most of the personal data is obtained from our Customers.
We process such personal data in the context of the provision of services to a Customer. Please note that in such situations, our Customer is the controller of your personal data and you should refer to the Customer’s privacy notice to understand how your personal data is handled.
If you are a user of our dosimetry services (currently available in Portugal, Romania, and Spain), please refer to the Additional Information for Dosimetry Service Users section of this Notice.
If you work with us as a Business Partner or a service provider, we will collect personal data from you, your representative, and/or your contact person such as your full name, job title, email address, and phone number.
Most of the personal data is obtained directly from you. In addition, we will collect personal data from other sources such as credit reference agencies (e.g., Dun & Bradstreet Credit) who compile information from numerous sources, including publicly available information.
We use this information for the following reasons: to review/assess your suitability as a Business Partner or service provider; to comply with our legal obligations; to detect, investigate, report, and seek to prevent fraud (i.e., through know-your-customer checks); Anti-Money Laundering (AML) screening; and other identity checks. To meet our obligations under any contracts we have with you, we may also need to conduct credit and fraud checks on your business and certain officers or directors of your business.
We will only collect, use, and share your personal data when we have an appropriate legal basis. We carry out the processing of your personal data on the following legal bases:
In most cases, the provision of your personal data is not required by a statutory or contractual obligation. However, where applicable, the provision of your personal data will be necessary to enter into a contract with Stericycle or to receive our services and products as requested by you. In such situations, not providing your personal data may likely result in disadvantages for you, e.g., you may not be able to use the full functionalities of our websites or receive the products and services requested by you. However, unless otherwise specified, not providing your personal data will not result in legal consequences for you.
If you would like to find out more about the legal basis for which we process personal data, please contact us at firstname.lastname@example.org
How we use personal data to keep you up to date with our products and services
We may use your personal data to inform you about our products or services that we believe will be of interest to you and/or to provide you with our newsletter. We may contact you by email, post, or telephone, or through other communication channels. In all cases, we will respect your preferences for how you would like us to manage marketing activity with you.
We will obtain your consent prior to sending you marketing materials unless such consent is not required under applicable law.
How you can manage your marketing preferences
To protect privacy rights and to ensure you have control over how we manage marketing with you:
We share your personal data in the manner and for the purposes described below:
Those external service providers are contractually required to implement and apply security safeguards to ensure the privacy and security of your personal data. These third parties have agreed to confidentiality restrictions and to use any personal data we share with them or which they collect on our behalf solely for the purpose of providing the contracted service to us, except where they are required by law to use the personal data for other purposes. In the event of a corporate merger and acquisition, your personal data will be transferred to the third parties involved in the merger and acquisition in accordance with applicable law.
The personal data that we collect or receive about you may be transferred to and processed by recipients who are located in a jurisdiction where the level of data protection may not be equivalent to the level of protection applicable at your location.
Where local laws require, we will take steps to ensure that any transfer of personal data outside of the originating jurisdiction is carefully managed to protect your privacy rights and ensure that adequate safeguards are in place. Transfers of personal data from the UK or EEA to third countries will be made pursuant to Standard Contractual Clauses or other legally acceptable mechanisms approved by the relevant supervisory authority with jurisdiction over the relevant Stericycle exporter. If your location lacks international data transfer instructions or standard forms from the local supervisory authority, we may use other legally acceptable mechanisms from other jurisdictions.
Stericycle has also established an intra-group data transfer agreement to regulate cross-border transfers of personal data within the Stericycle Group.
Where applicable, you are entitled to receive a copy of the relevant agreements (such as the Standard Contractual Clauses) that provide proof that appropriate safeguards have been taken to protect your personal data during such transfer. You can obtain a copy by contacting us at email@example.com. However, please note that we are not required to share details of safeguards where sharing such details would affect our commercial position or create a security risk.
Some recipients outside of the UK or EEA are located in countries for which the European Commission (or the applicable supervisory authority) has issued an adequacy decision. For example, the European Commission recognized Canada (only for non-public organizations subject to the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA)) as providing an adequate level of data protection for personal data.
Contact firstname.lastname@example.org for additional information regarding the identity, industry, sector and location of the relevant data recipients.
How long does Stericycle keep your personal data?
Your personal data will be retained for as long as it is required for the purposes for which the data was collected, e.g., as necessary to provide you with the services and products requested.
We retain your contact details and interests in our products or services for a longer period of time if you have agreed to receive Stericycle marketing materials. We also retain your personal data if needed to establish, exercise, or defend a legal claim, only on a need-to-know basis.
Personal Data Security
As technology continues to develop, we are committed to using our technological resources to provide privacy protection services that keep our customers and users confident about the security of their personal data. However, Stericycle is not responsible for any harm that you or any other person may suffer as a result of breach of confidentiality caused by your use of the Internet.
We have adopted appropriate data collection, storage, and processing practices, as well as technical, organizational, and security measures designed to protect against unauthorized access, alteration, disclosure, or destruction of the personal data that you share with us. For example, such measures include the following:
As the security of information depends in part on the security of the computer you use to communicate with us and the security you use to protect user IDs and passwords, please take appropriate measures to protect this information.
Where required by applicable law, we will take steps to keep your personal data accurate, complete, and up to date.
Where permitted under applicable law, you can object to the use of your personal data which has our legitimate interests as its legal basis for processing, including for the purposes of marketing, without incurring any costs other than the transmission costs. Your rights are listed below.
(i) Right of confirmation and right of access: You have the right to obtain confirmation as to whether or not Stericycle is processing your personal data and, where that is the case, to request access to that personal data as well as information on who we share your personal data with (public and private entities). The accessed information will include the purposes of the processing, the categories of personal data concerned, and the recipients or categories of recipient to whom the personal data have been or will be disclosed.
You have the right to obtain a copy of your personal data undergoing processing. If you request additional copies, we may charge a reasonable fee for the administrative costs to produce those documents, where permitted by applicable laws.
(ii) Right to rectify and complete personal data: You can request to rectify inaccurate, outdated, or your incomplete personal data that Stericycle processes. You can submit a supplementary statement that includes the corrections to your personal data. We will inform relevant third parties to whom we have transferred your data about the rectification and completion if we are legally obligated to do so.
(iii) Right to erasure (or right to be forgotten, as applicable): You have the right to request the erasure of your personal data in limited circumstances where:
We are not required to comply with your request to erase personal data if the processing of your personal data is necessary for:
(iv) Right to restriction of processing: You have the right to restrict processing your personal data. In this case, the respective data will be marked and only be processed by us for certain purposes. This right can only be exercised where:
We can continue to use your personal data following a request for restriction, where:
(v) Right to data portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format. Also, you have the right to transmit that data to another entity without hindrance from us, but only where:
(vi) Right to object: At any time, you have the right to object to any processing of your personal data where the processing is legally based on our legitimate interests. You may exercise this right without incurring any costs.
If you raise an objection to the processing of your personal data, we will have an opportunity to demonstrate that we have compelling legitimate interests which override your right to object.
The right to object does not exist, in particular, if the processing of your personal data is necessary to take steps prior to entering into a contract or to perform a contract already concluded.
(vii) Right to object to how we use your personal data for direct marketing purposes: You can request that we change the manner in which we contact you for marketing purposes. You can request that we not transfer your personal data to unaffiliated third parties for the purposes of direct marketing or any other purposes.
(viii) Right to withdraw consent: If you have given us your consent for the processing of your personal data, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
(ix) Right to obtain a copy of personal data safeguards for transfers outside your jurisdiction: You can ask to obtain a copy of or reference to the safeguards under which your personal data is transferred outside the UK or EEA. We may redact data transfer agreements to protect commercial terms.
(x) Right to lodge a complaint with your local supervisory authority: You have a right to lodge a complaint with your local supervisory authority if you have concerns about how we are processing your personal data.
Please note that the aforementioned rights might be limited under the applicable national data protection law in your jurisdiction.
When you request to enforce your rights as a data subject, we may ask you for additional information to confirm your identity and for security purposes, before disclosing the personal data requested. We reserve the right to charge a fee to fulfil your request, where permitted by law, if your request is manifestly unfounded or excessive.
To exercise your rights please Contact Us using the contact information below. Subject to legal and other permissible considerations, we will make every reasonable effort to promptly honor your request or inform you if we require further information in order to fulfil your request.
We may not always be able to fully address your request, for example if it would impact the duty of confidentiality that we owe to others or if we are legally entitled to deal with the request in a different way.
Stericycle reserves the right to change this Notice at any time. Any changes to this Notice will be effective immediately when posting the latest version on our websites.
The primary points of contact for all issues arising from this Notice can be contacted in the following way:
If you have any questions, concerns or complaints regarding our compliance with this Notice, the information we hold about you or if you wish to exercise your rights, we encourage you to first contact email@example.com. We will investigate and attempt to resolve complaints and disputes and make every reasonable effort to honor your wish to exercise your rights as quickly as possible and, in any event, within the timescales provided by data protection laws.
Residents of European Economic Area and United Kingdom have a right to lodge a complaint with their local data protection supervisory authority (i.e., local to your place of habitual residence, your place of work, or the place of an alleged infringement). Please attempt to directly resolve any issues with us before you contact your local supervisory authority.
Last updated: May 1, 2023
In this section, we provide additional information to California residents (“you” or “your”) about how we handle your Personal Information, as required under California privacy laws including the California Consumer Privacy Act, as amended by the California Privacy Rights Act, and the regulations issued thereto (the “CCPA”).
For purposes of this Notice, “Personal Information” means information that identifies, describes, or is reasonably capable of being associated with you or your household. This section applies to Personal Information whether collected online or offline.
This section does not address or apply to our information practices that are not subject the CCPA or that may be subject to other disclosures, including:
Our collection, use and disclosure of your Personal Information varies depending on our interactions or relationship with you. For more information about our information practices related to our Services, please review the WHEN WE COLLECT PERSONAL DATA, THE TYPES OF PERSONAL DATA WE COLLECT AND THE PURPOSES AND LEGAL BASIS FOR WHICH PERSONAL DATA IS COLLECTED and the HOW WE SHARE INFORMATION WITHIN STERICYCLE AND WITH OUR SERVICE PROVIDERS, REGULATORS, AND OTHER THIRD PARTIES sections above.
A. Personal Information Under the CCPA
Our collection, use, and disclosure of Personal Information varies based upon our relationship and interactions with you. In this section we describe, generally, how we have collected, processed and disclosed Personal Information about California residents in the prior 12 months.
Categories of Personal Information Collected and Disclosed
The table below identifies, generally, the categories of Personal Information we have collected about California residents subject to this policy, as well the categories of third parties to whom we may disclose this information for a business or commercial purpose, as more fully described in the HOW WE SHARE INFORMATION WITHIN STERICYCLE AND WITH OUR SERVICE PROVIDERS, REGULATORS AND OTHER THIRD PARTIES section above.
Sources of Personal Information
In general, we may collect Personal Information from the following sources:
Purposes for Collecting and Disclosing Personal Information
In general, we collect, process and disclose the above categories of Personal Information for the following business and commercial purposes, as more fully described in the WHEN WE COLLECT PERSONAL DATA, THE TYPES OF PERSONAL DATA WE COLLECT AND THE PURPOSES AND LEGAL BASIS FOR WHICH PERSONAL DATA IS COLLECTED section above:
Generally, we may disclose the Personal Information we collect in order to provide our Services to you, respond to and fulfill your orders and requests, as otherwise directed or consented to by you, and for the purposes otherwise described in the HOW WE SHARE INFORMATION WITHIN STERICYCLE AND WITH OUR SERVICE PROVIDERS, REGULATORS AND OTHER THIRD PARTIES section above, including:
We retain your Personal Information for as long as needed, or permitted, based on the reason we obtained it (consistent with applicable law). When deciding how long to keep your Personal Information, we consider whether we are subject to any legal obligations (e.g., any laws that require us to keep records for a certain period of time before we can delete them) or whether we have taken any legal positions (e.g., issued any legal holds or otherwise need to preserve the information). Rather than delete your data, we may also de-identify it in accordance with the CCPA, by removing identifying details. If we de-identify data, we will not attempt to re-identify it.
Sales and Sharing of Personal Information
CCPA defines "sale" as disclosing or making available to a third-party Personal Information in exchange for monetary or other valuable consideration, and “sharing” as disclosing or making available Personal Information to a third party for purposes of cross-context behavioral advertising. While we do not “sell” Personal Information to third parties in the traditional sense (e.g., for money), our use of third-party analytics and advertising cookies may be considered “selling” or “sharing” under CCPA. We may “sell”/ “share” the following with third parties: identifiers and Internet or other electric network activity information to third-party advertising networks, analytics providers, and social networks for purposes of marketing and advertising. We do not sell or share Sensitive Personal Information, nor do we sell or share any Personal Information about individuals who we know are under sixteen (16) years old.
The CCPA provides California residents with certain rights regarding Personal Information. This section describes those rights and how to exercise them. California residents can make CCPA requests up to twice year and subject to certain exceptions and carveouts. CCPA provides the following rights:
To exercise your right to opt-out of the “sale” or “sharing” of your Personal Information, please click here or by use the Do Not Sell or Share My Personal Information link at the bottom of our website.
Submitting CCPA Requests. California residents may exercise their CCPA rights through the following methods:
Verification. Before responding to your request, we must first verify your identity using the Personal Information you recently provided to us. At a minimum, you must provide us with your full name and email address. We will take steps to verify your request by matching the information provided by you with the information we have in our records. In some cases, we may request additional information in order to verify your identity, or where necessary to process your request. If we are unable to verify your identity after a good faith attempt, we may deny the request and, if so, will explain the basis for the denial.
Authorized Agents. You may designate someone as an authorized agent to submit requests and act on your behalf. Authorized agents will be required to provide proof of their authorization in their first communication with us, and we may also require that the relevant consumer directly verify their identity and the authority of the authorized agent.
We reserve the right to reject (1) authorized agents who have not fulfilled the above requirements, or (2) automated CCPA requests where we have reason to believe the security of the requestor’s Personal Information may be at risk.
Your Privacy Rights Under California Shine the Light Law. Under California’s “Shine the Light” law (Cal. Civ. Code § 1798.83), California residents who provide certain Personal Information are entitled to request and obtain from us, free of charge, information about the personal information (if any) we have shared with third parties for that entity’s own direct marketing use. Such requests for information about any relevant third-party sharing may be made once per calendar year, for the prior calendar year. To submit a “Shine the Light” request, email us at DataProtection@Stericycle.com, and include your current California address and your attestation that you are a California resident in your request.
Changes to this Policy. The Policy is current as of the last updated date set forth below. We may change, update, or modify this Policy from time to time, so please be sure to check back periodically. We will post any updates to this Policy here. If we make any changes to this Policy that materially affect our practices regarding our use of the Personal Information that we have previously collected from you, we will notify endeavor to provide you with notice.
For more information about our privacy practices, you may Contact Us using the information in the section above.
Last updated: February 10, 2023
In this section, we provide additional information to dosimetry service users about how we handle their personal information.
Controller: To the extent we process your personal data as a controller in relation to our dosimetry services, we will provide you with a separate privacy notice that sets out the full name of the Stericycle entity that controls the processing of your personal data. We will also provide you with the specific contact information for the controller’s data protection officer.
Personal Data Processed: The categories of personal data processed in relation to the dosimetry services includes identification data, data relating to your physical characteristics, data relating to your employment, dosimetry monitoring data and health data.
Sources of the Data: Generally, the data is provided to Stericycle by the radiological practice, activity, or source to which you are related to, by your employer or, where applicable, directly by you.
Purpose: We process this data to provide technical assistance and consultancy services in radiological protection to the extent that such services have an impact on you. We also process the data to fulfil our reporting obligations to public authorities and pursuant to legal obligations applicable to controllers providing such services.
Legal Basis: We process your data to comply with legal obligations incumbent on dosimetry service providers and for reasons of public interest in the area of public health. The storage and provision of your personal data is a statutory requirement which we must comply with and/or is necessary in the public interest of measuring radiation.
Recipients: We will disclose your data to the public authorities legally responsible for radiological protection (or to the entities appointed by public authorities). To perform our activities, we engage external service providers such as IT support service providers and email administrators. When providing such services, the external service providers will have access to and process your personal data. We require those external service providers to implement and apply security safeguards to ensure the privacy and security of your personal data. These service providers have agreed to confidentiality restrictions and to use of any personal data we share with them or which they collect on our behalf solely for the purpose of providing the contracted services to us.
Retention Period: Your personal data will be retained for the period strictly necessary to provide the services of technical assistance, consultancy, and radiological protection, except if other statutory retention periods apply.
Rights: Your rights are as set out in this Notice. You also have the right, at any time, to lodge a complaint with your local supervisory authority.
Additional Information: For more information about how we process and secure personal data, please refer to the additional privacy notice issued by your dosimetry service provider.
Last updated: February 8, 2022
In compliance with the American Disabilities Act Amendment (ADAAA), Accessibility for Ontarians with Disabilities Act (AODA) and other state or province accessibility laws and regulations, if you use a screen reader and need help with this website or have feedback or inquiries about accessing material on this website because of a disability, contact Accessibility@stericycle.com or 866-783-7422.
Our policy is available in accessible formats upon request.