Patient Engagement Solutions

Modernize patient engagement while tackling challenges to patient access, action, and adherence.

Modernize Patient Engagement

Today’s consumers expect the same transparency, convenience and personalization from their healthcare providers that they receive from streaming services, online retailers, and even the bank. Yet friction still exists across the patient journey leaving healthcare consumers frustrated and less engaged, while providers risk lower satisfaction and patient churn.

At Stericycle, we help healthcare providers modernize their approach to patient engagement to attract new patients, improve health outcomes, increase loyalty and lifetime value, and drive revenue throughout the patient journey. Our suite of patient engagement solutions is simple for patients to use but delivers the power and scalability clinics and health systems need, helping them create personable, compassionate customer experiences.

Our comprehensive patient engagement platform matches patient needs and expectations with communications proven to enhance access to healthcare while driving the appropriate patient actions. By customizing the right blend of live communication and convenient digital interactions based on patient demographic and clinical information, appointment type, location, and provider, Stericycle reduces patient no-shows and readmissions and improves adherence to treatment plans.

Our Solutions

Reputation Management

Get found, chosen, and endorsed while building trust and advocacy by using feedback to continually improve the patient experience.

Stericycle’s Reputation Management solution helps providers and healthcare organizations enrich their digital presence to ensure patients have all the information they need to make informed decisions when choosing providers..

Intelligent Scheduling

Attract new patients, retain existing ones, fill schedules, and improve access to care with convenient patient scheduling in the venues of care and channels that consumers want and need.  

Stericycle Intelligent Scheduling is the only solution that combines the best of live voice with a convenient, online self-service experience to help patients schedule, confirm, or reschedule appointments.

Referral Management

Bring more referred patients through your front door and effectively and efficiently transition them to the next step in their care to improve health outcomes and patient satisfaction while growing revenue and patient lifetime value.   

Whether the referral is primary care provider to specialist, specialist to specialist, or provider to diagnostic service, Stericycle Referral Management helps you optimize the use of staff resources while closing the referral loop.

Communication & Reminders

Reduce no-shows, increase patient loyalty, and improve health outcomes with tailored patient outreach and communication plans that drive desired patient actions.

Stericycle Communication & Reminders is an integrated communication platform that helps you engage patients through a combination of automated messaging and live voice interactions.

Post-Discharge Services

Manage patient care immediately following discharge through personalized clinical outreach services and customized escalation protocols that help reduce readmissions, increase attendance at follow up appointments, and improve HCAHPS scores and health outcomes.  

With comprehensive online reporting and tracking combined with strategic human and digital outreach, Stericycle Post-Discharge Services helps hospitals and care centers manage patient care immediately following discharge, serving as an early intervention solution that can help prevent CMS penalties.

Health & Wellness Campaigns

Manage highly complex patient outreach initiatives that educate patients and keep them engaged in their health and management of their conditions, while increasing revenue and patient satisfaction scores.

Ensure patient populations get the care they need with Stericycle Health & Wellness Campaigns, including tracking MIPS statistics, conducting Medicare nutritional counseling, and educating Medicare patients on how to self-manage chronic diseases.

Reputation Management

Get found, chosen, and endorsed while building trust and advocacy by using feedback to continually improve the patient experience.

Stericycle’s Reputation Management solution helps providers and healthcare organizations enrich their digital presence to ensure patients have all the information they need to make informed decisions when choosing providers..

Intelligent Scheduling

Attract new patients, retain existing ones, fill schedules, and improve access to care with convenient patient scheduling in the venues of care and channels that consumers want and need.  

Stericycle Intelligent Scheduling is the only solution that combines the best of live voice with a convenient, online self-service experience to help patients schedule, confirm, or reschedule appointments.

Referral Management

Bring more referred patients through your front door and effectively and efficiently transition them to the next step in their care to improve health outcomes and patient satisfaction while growing revenue and patient lifetime value.   

Whether the referral is primary care provider to specialist, specialist to specialist, or provider to diagnostic service, Stericycle Referral Management helps you optimize the use of staff resources while closing the referral loop.

Communication & Reminders

Reduce no-shows, increase patient loyalty, and improve health outcomes with tailored patient outreach and communication plans that drive desired patient actions.

Stericycle Communication & Reminders is an integrated communication platform that helps you engage patients through a combination of automated messaging and live voice interactions.

Post-Discharge Services

Manage patient care immediately following discharge through personalized clinical outreach services and customized escalation protocols that help reduce readmissions, increase attendance at follow up appointments, and improve HCAHPS scores and health outcomes.  

With comprehensive online reporting and tracking combined with strategic human and digital outreach, Stericycle Post-Discharge Services helps hospitals and care centers manage patient care immediately following discharge, serving as an early intervention solution that can help prevent CMS penalties.

Health & Wellness Campaigns

Manage highly complex patient outreach initiatives that educate patients and keep them engaged in their health and management of their conditions, while increasing revenue and patient satisfaction scores.

Ensure patient populations get the care they need with Stericycle Health & Wellness Campaigns, including tracking MIPS statistics, conducting Medicare nutritional counseling, and educating Medicare patients on how to self-manage chronic diseases.

Interested in learning more about Patient Engagement Solutions?

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