June 29, 2021

How Stericycle Is Leveraging Innovation to Protect What Matters

Earlier this month, Stericycle launched a refreshed brand and a new corporate website to better reflect our mission to protect your health and well-being in a safe, responsible, and sustainable way. The brand refresh reinforces our brand promise to protect what matters, while better defining what is protected and how we operate every day across our family of brands.

Stericycle is trusted the world over to provide solutions that solve complex challenges to environmental health and safety, data protection, and the patient experience.  An important way in which we drive value and deliver on our brand promise is through innovation. We continuously look for ways to improve the customer experience through innovative products and services and engaging digital experiences while also leveraging our logistical expertise to explore ways to make our facilities and fleets safer and more environmentally-friendly. 

Since our beginning, we’ve leveraged innovative technologies and solutions to help us protect the health and well-being of our team members, customers, and communities. This same spirit of innovation continues today as we enhance our solutions to better serve our customers. “We’re an industry-leading company with industry-leading customers.” says Jim Anderson, VP of Product Management and Innovation. “The way we interact with our customers is fundamentally changing.  We’re also innovating to improve our services, such as our new SafeShieldTM anti-microbial medical waste containers.” Another example of our efforts to meet unmet needs with service innovation is the 2- and 5-day guaranteed purge services offered by our Shred-it brand.

Digital innovation is another key component in our ongoing enhancement of the customer and patient experience. Matt Dickson, SVP of Stericycle Communication Solutions gives some examples: “We use our digital engagement platforms and optimized approach to seamlessly combine both voice and digital channels – keeping patients and providers connected throughout the care journey.  Having increased access to data gives us additional insights that can be shared with customers to help them run their business better.”

In addition to digital engagement platforms, the company is investing in technology to provide superior service for our customers. Beginning this summer and into 2022, we are providing customers with an enriched experience by improving our invoicing, enhancing our service notifications, and redesigning our customer portal.  “Making strategic investments in integration and rapid portfolio management will allow us to provide innovative solutions faster,” says Mike Manke, VP of Enterprise Technology.

We are preparing to standardize our container portfolio to streamline services for our customers. We are also making investments to upgrade our transportation and operational facilities to help enhance efficiency and sustainability initiatives. “Innovation is not just about service or safety. It’s about taking everything that we have as the industry leader and pulling it forward,” says Jim Ferguson, SVP of Engineering.

From new products and services and facilities and fleets to technology and logistics, we’re transforming our business through innovation and strengthening our commitment to protect what matters. To learn more about our evolving brand and services, visit Our Stories for the latest information and subscribe to our newsletter below to stay informed.

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