Healthcare Solutions 29 January, 2014

4 Things You Should Know About Stericycle Communication Solutions

1. Our Communication Solutions Are About Protecting People and Brands, Too Stericycle offers customized, critical communication services in addition to healthcare compliance solutions and recall brand protection services. Different services, same magnitude of positive impact on your organization. The bottom line: Stericycle is in the business of protecting people and brands.

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2. Financial Stability Allows Our Commitment to Communication Solutions The leader in medical waste services, Stericycle has capitalized on the operational excellence in communication services that we first developed when managing pharmaceutical recalls. Stericycle Communication Solutions, represents a full commitment to critical and custom services for business and healthcare organizations. The financial stability of a well-respected, NASDAQ-listed firm makes such a commitment possible. In fact, no communication services provider is investing the resources we are in an effort to improve the communication services that our customers receive through upgrades to our entire network and platform. We are implementing a technology integration strategy that will enhance service at our call centers throughout the country.

3. Who and How We Serve

Our financial stability and existing footprint in healthcare compliance services and recall services allow us to provide best-in-class communication solutions to healthcare and business organizations from small businesses to large, publicly held corporations. In the healthcare area, we can provide complete communication solutions to customers from physician practices, multi-specialty medical groups and ancillary providers to hospitals, integrated networks and accountable care organizations. Our services range from basic yet critical (answering service, automated appointment reminders and daytime call management) to solutions that engage patients in their own health management throughout the entire care continuum by facilitating their navigation of care choices, access to care and ongoing care (physician referral services, class and event registration, and post-discharge and emergency department follow-up). Another major focus of the division is serving professionals and industries such as specialty trade contractors, property managers, business services providers, legal services and online and direct-response retailers. Stericycle Communication Solutions provides these industries with 24-hour answering services, reception services and customized call center services such as 24/7 customer hotlines, automated and live customer surveys and order entry.

4. Communication Partnership Benefits

The key benefit that partnering with Stericycle Communication Solutions provides our clients is the freedom to focus on what they do best. You can rely on us significantly or completely for the communication portion of customer and patient interaction. No longer is there a need to expend more of your own human and financial resources than you should.

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