Service Fees

Here you will find answers to frequently asked questions about the Service Cost Recovery Fee.

We strive for transparency and encourage you to reach out to our Customer Experience team or your account manager with additional questions.

Frequently Asked Questions 

Due to the pandemic, we have experienced unforeseen, significant cost escalations across our operations. As a trusted partner, we have made every effort to manage these expenses but must now pass on some of these costs.

Under the Service Cost Recovery Fee, the fee remains at a flat 5.75% until reassessed by Stericycle.

Your contract will determine which specific service fee (Service Cost Recovery Fee or Service Cost Recovery Surcharge) is applicable. Only one service fee would apply.

The fee or surcharge is applied to invoiced services before taxes and appears on the invoice as a separate line item.

Regulated waste services are eligible for the Service Cost Recovery Fee. This includes biohazardous waste, sharps waste, pharmaceutical waste, and hazardous waste. In addition, for customers of Stericycle’s Integrated Waste Stream Solutions, all waste streams serviced under a bundled price are eligible for the fee or surcharge. This could include secure document destruction services, municipal solid waste, and recycling, among others, depending on the waste streams for which you have contracted.