Last Updated: December 16, 2020
Categories of Personal Information Collected. Generally, we collect the following types of personal information:
• Name, contact information and other identifiers: identifiers such as a real name, alias, address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name.
• Usage data: internet or other electronic network activity Information including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet website, application, or advertisement.
• Commercial Information: includes records of products or services purchased, obtained, or considered, or other purchasing or use histories or tendencies.
Use of Personal Information. In general, we may use and disclose the personal information we collect for the following business and commercial purposes:
• Providing support and services;
• Analyzing and improving our business;
• Personalizing content and experiences;
• Advertising, marketing and promotional purposes;
• Securing and protecting our business;
• Defending our legal rights;
• Auditing, reporting, corporate governance, and internal operations;
• Complying with legal obligations.
California residents: If you are a California resident, please refer to the Additional Information for Residents of California section below for important information about the categories of personal information we collect and disclose, as well as your rights under California privacy laws, including your right to submit a “Do Not Sell My Personal Information” request (i.e., to opt of the sale of your personal information by us).
This privacy notice describes how Stericycle processes personal information related to:
Personal information. In this privacy notice, our use of the term “personal information” generally means any information that identifies, relates to, describes, or is reasonably capable of being associated, linked or linkable with a particular individual.
2.Personal Information Collected
The personal information that we collect will vary depending upon the circumstances. For example, the personal information we may collect through our Websites and Services includes:
Categories of personal information we collect. The personal information we collect varies. As explained above, we may collect the following categories of personal information (subject to applicable legal requirements and restrictions):
Sources of personal information we collect. We may collect personal information directly from you, from our clients, automatically related to your use of our Websites and Services, and from third parties. For example, we collect personal information:
When providing Services to clients, Stericycle may act as a “service provider” under applicable privacy and data protection laws. This means that we may receive or collect additional personal information about you or from our clients or directly from you, on behalf of our clients. For example, when providing our telephone answering services or automated appointment scheduling services, we may collect information about you as a patient or customer of our clients. As a service provider, we will only process such personal information on behalf of and subject to the instructions of our clients (who, from a privacy law perspective, are controllers or businesses with respect to the personal information we process on their behalf). Where we are acting as a “service provider,” our clients’ privacy notices (and not this one) will apply to and control the processing of personal information.
Generally, we collect your personal information on a voluntary basis. However, if you decline to provide certain personal information that is marked mandatory, you may not be able to access certain parts of our Website or Services or we may be unable to fully respond to your inquiries.
3.Purposes for Collecting Personal Information
The purposes for which we may process personal information will vary depending upon the circumstances in which we interact with you, but in general, we use personal information for the purposes set forth below.
Aggregate and de-identified information. We may de-identify personal information and create anonymous and aggregated data sets and reports in order to assess, improve and develop our business, products and services, prepare benchmarking reports on our industry and for other research, marketing and analytics purposes.
4.Disclosure of Personal Information
We disclose the personal information we collect as set forth in this section.
A. Purposes for which we disclose personal information
Stericycle may disclose your personal information to any Stericycle group company for the purposes set out above, including for marketing the products and services offered by other businesses across the Stericycle group (subject to applicable laws). We may also disclose your personal information for the following reasons:
The processing of your personal information, as outlined above, may involve the transfer and/or storage of your personal information outside your country of residence and, thus, may result in your personal information being accessible to law enforcement and/or regulatory authorities in such foreign jurisdictions, accordingly to the applicable laws of such jurisdictions.
Aggregate and de-identified information. We may share aggregate or de-identified information, which does not identify and is not linked or linkable to a particular individual, with third parties for research, marketing, analytics and other purposes.
5.Cookies and Tracking
Our Websites may use first party and third-party cookies, pixel tags, plugins and other tools to gather device, usage and browsing information when users visit our Websites or use our online Services. For instance, when you visit our Websites, our server may record your IP address (and associated location information) and other information such as the type of your internet browser, your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, and the pages you view and links you click on our Websites, as well as date and time stamps associates with your activities on our Websites.
We use the information for security purposes, to facilitate navigation, to personalize and improve your experience while using the Websites, to improve and measure our advertising campaigns and to better reach users with relevant advertising both on our Websites and on third-party websites. We also gather statistical information about use of the Websites in order to continually improve their design and functionality, understand how they are used and assist us with resolving questions regarding them.
Pixel tags and other similar technologies. Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some Websites to, among other things, track the actions of users of the Websites (including email recipients), measure the success of our marketing campaigns and compile statistics about usage of the Websites and response rates. We and our service providers also use pixel tags in HTML emails to our clients, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
Log files. Most browsers collect certain information, such as your IP address, device type, screen resolution, operating system version and internet browser type and version. This information is gathered automatically and stored in log files.
Do-Not-Track signals. Please note that our Websites do not recognize or respond to any signal which your browser might transmit through the so-called 'Do Not Track' feature your browser might have. If you wish to disable cookies on our Websites, you should not rely on any 'Do Not Track' feature your browser might have. For more information about do-not-track signals, please click here.
Stericycle has implemented technical and organizational security measures to protect the personal information we collect. Despite this, the security of the transmission of information via the Internet cannot always be guaranteed and you acknowledge this in your access and use of our Websites. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the Contact Us section below.
7.Individual Rights and Choices
You may opt out from receiving marketing-related communications from us on a going-forward basis by contacting us at DataProtection@Stericycle.com or by using the unsubscribe mechanism contained in each email. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt out.
You may request access to, or correction of, the personal information we hold about you, subject to limited exceptions delineated under applicable law. If you wish to exercise this right, please contact us at DataProtection@Stericycle.com.
We will retain your personal information for the period necessary to fulfill the purposes outlined in this privacy notice unless a longer retention period is required or permitted by law.
9.Children and Minors
The Websites and Services are not directed to individuals under the age of sixteen (16), and we do not knowingly collect personal information from minors under the age of 16.
10.Changes to our Privacy Notice
11. Contact Us
If you have any questions or comments regarding this privacy notice, please contact us at DataProtection@Stericycle.com.
12. Additional Information for Residents of California
In this section, we describe generally how we have collected and disclosed personal information about California consumers in the prior 12 months (from the Last Updated date above), as required under California privacy laws, including the California Consumer Privacy Act (“CCPA”). This section does not address or apply to our handling of:
Categories of personal information that we collect and disclose. Our collection, use, and disclosure of personal information about a California resident will vary depending upon the circumstances and nature of our interactions or relationship with such resident. We describe the categories of personal information and their sources in the Personal Information Collected section above, and the purposes for collection are described in the Purpose for Collecting Personal Information section above.
Categories of personal information disclosed for a business purpose or sold
We describe our disclosure of personal information, including the business/commercial purposes for which we may disclose and sell (as that term is defined under applicable law) personal information, in the Disclosure of Personal Information section above. The CCPA requires that we disclose the categories of personal information that we have disclosed for a business purpose and the categories of personal information that we have “sold” (as that term is defined under applicable laws) along with the categories of third parties to whom we have disclosed for a business purpose or sold such categories of personal information. Please review the descriptions of the categories of personal information under the Personal Information Collected section above, for further descriptions of each category of personal information.
Categories of Personal Information
Do We Disclose for a Business Purpose?
Categories of Third Parties to Whom Information is Disclosed for Business or Commercial Purposes
Please note that while we do not disclose personal information to third parties in exchange for monetary compensation from such third parties, we do disclose or make available personal information to third parties in order to receive certain services or benefits from them. For example, this occurs when we allow third-party tags to collect information and make browsing information available to third-party ad companies (through third-party tags on our Websites) to improve and measure our ad campaigns and reach users with more relevant ads and content. The CCPA defines a “sale” as disclosing or making available personal information to a third party in exchange for monetary or other valuable consideration. As defined by the CCPA, we may “sell” certain categories of personal information as follows:
Rights of California residents. California law gives consumers the following rights:
The CCPA prohibits discrimination against California consumers for exercising their rights under the CCPA and imposes requirements on any financial incentives offered to California consumers related to their personal information, unless the different prices, rates, or quality of goods or services are reasonably related to the value of the consumer’s data. We do not discriminate against consumers when they exercise their CCPA rights or offer financial incentives to California consumers related to their personal information.
Submitting CCPA Requests. California residents may submit CCPA requests to opt out of sales, requests to know (access) and requests to delete their personal information through one of the following methods:
When you submit a request to know or a request to delete, we will take steps to verify your request by matching the information provided by you with the information we have in our records. You must complete all required fields on our webform (or otherwise provide us with this information via the above toll-free number). In some cases, we may request additional information in order to verify your request or where necessary to process your request. If we are unable to adequately verify a request, we will notify the requestor. Authorized agents may initiate a request on behalf of another individual by contacting us via the above link or by contacting us at DataProtection@Stericycle.com or at our toll free number (1-866-783-7422); authorized agents will be required to provide proof of their authorization and we may also require that the relevant consumer directly verify their identity and the authority of the authorized agent.
Your Privacy Rights Under California Shine the Light Law. Under California’s “Shine the Light” law (Cal. Civ. Code § 1798.83), California residents who provide us certain personal information are entitled to request and obtain from us, free of charge, information about the personal information (if any) we have shared with third parties for their own direct marketing use. Such requests may be made once per calendar year for information about any relevant third-party sharing in the prior calendar year. To submit a “Shine the Light” request, DataProtection@Stericycle.com, and include in your request a current California address and your attestation that you are a California resident.