Stericycle is changing to better serve you!

For support with changes related to your Shred-it account, call 800-697-4733 or email

We’re Improving Processes, Increasing Efficiencies, and Enhancing Our Customer Service.

At Stericycle, we protect what matters, which includes the health and well-being of your business. That’s why we’re making it easier for you to do business with us by improving processes, increasing efficiencies, and enhancing our customer service as part of our business transformation. 

We plan to implement these service enhancements this summer, with a phased rollout in the U.S. and Canada beginning with our customers who use our Shred-it service for secure information destruction.

Should you have questions regarding these exciting changes please call 800-697-4733, email, or check back here for updates.

The following enhancements will be implemented

Improved Invoice

Redesigned with a simplified layout, new fields and updated information for better clarity.

Enhanced Service Notifications

Always know when we’ll be at your location with our new notifications.

Redesigned Customer Portal

Enhanced features giving you flexibility and control over your account and services.

How to prepare

This is an exciting time at Stericycle, and our goal is to keep you informed about changes throughout our journey to business transformation. As summer approaches, we will update this page, send regular updates through email, include information in your invoice, and post key notifications in the portal.

Be sure our records of contact are correct!

Don’t miss an important update! Please reach out to us at 800-697-4733 or at to ensure your contact information is accurate. 

Additional Benefits

Redesigned Proof of Service to track your pickups

Service alerts so you know when we’re coming

Virtual assistant on the new portal

The same great customer service you know and expect

Consistent process across all solutions for customers who use our secure information destruction and regulated waste and compliance services to improve service efficiencies.

We are here along the way! Reach out to us at 800-697-4733 or at for help.