Important Changes Are Beginning This Month!

For support with changes related to your Shred-it account, call 800-697-4733 or email

The launch of the new will take a few additional days. Thank you for your patience as we bring you these new features. In the meantime, you may submit payments through our customer service line, or schedule and change service by calling our customer experience representatives.

We’re Improving Processes, Increasing Efficiencies, and Enhancing Our Customer Service.

At Stericycle, we protect what matters, which includes the health and well-being of your business. That’s why we’re making it easier for you to do business with us by improving processes, increasing efficiencies, and enhancing our customer service as part of our business transformation. 

We plan to implement these service enhancements this summer, with a phased rollout in the U.S. and Canada beginning with our customers who use our Shred-it service for secure information destruction.

Should you have questions regarding these exciting changes please call 800-697-4733, email, or check back here for updates.



August 2

Update Your Records with the New Customer Number

Your new number will be emailed to the primary point of contact on your account in late July. The number will be active on August 2.

Early August

Register your Account and re-establish Autopay will give you more flexibility and control over your account and services than ever before.

Update: The launch date has changed by a few days


Starting August

Receive your new and improved invoice

Redesigned invoice with a new layout and new fields with more detailed account information.

Starting August and September

Receive New Service Notifications

Always know when we’ll be at your location with our new service notifications.

We are here along the way! Reach out to us at 800-697-4733 or at for help.