MyStericycle Customer User Guide

1. Click Register Now on the login page, then enter your Customer Number/ID, the associated ZIP/Postal Code and your email. This email address will become your user name. Complete the verification and click Next.

2.  Enter your first name, last name and phone number, or confirm that the information displayed is correct. Click Next.

3.  Choose the appropriate access or role from the options shown, then click Next. Roles and access are discussed under User Roles and in the How to Manage Your Accounts as an Administrator.

4.  Create and confirm your password. Choose two security questions and enter your answers, should you need to reset your password later. Now Complete Registration.

You're all set!

User Roles

Set up users with one of three access levels:

1. Administrator – Provide control over other users' account access—administrators can change user roles, or add or remove access as necessary. An administrator is often the first person to register on an account. Additional administrators can be authorized by an existing administrator.

2. Standard User – Allow access to services, billing, training and/or resources. Most users will have this role.

3. Trainee – Offer limited access to resources and compliance training modules. This role cannot access services or billing.

Manage all of your waste streams—including regulated medical waste, secure information destruction, and sharps management—through MyStericycle.

The service calendar displays the next 28 days to ensure your next service is confirmed and to help you avoid conflicts with holidays or other events. Your designated contact will receive email updates about scheduled services, as well as a confirmation two days before our arrival. All services must be scheduled at least 48 hours in advance.

It's easy to schedule a pickup.

1.  Either click on Manage Services for your desired waste stream on the dashboard or choose the Services menu option.

2. Click the Schedule a New Service button in the upper right. A pop-up will appear.

3. Choose a waste stream from the drop-down menu. Then select an available date. Click Submit Request to lock in your date.

Special Instructions

To relay service details to the driver, request additional supplies or share any other information about your service, click the Add a Note link associated with that service date.

Manage all of your waste streams, including regulated medical waste, secure information destruction and sharps management, from MyStericycle.

Any time we provide a service, we will provide a proof of service or manifest detailing the items serviced. For healthcare services customers, proof of destruction manifests are also stamped to show what was destroyed, as well as the facility in which it was processed.

These documents will automatically be added to your account and can be viewed any time on MyStericycle.

1.  Select the Services menu option from the dashboard.

2.  Click Service History and select the appropriate account from the drop-down menu.

3. Simply click the document number to view a PDF, or use the search and filter functions to find what you're looking for.

4. Healthcare services customers, to access manifests prior to September 4th, 2023, click View your manifests on the upper right of page.

1. Once you log in you will be taken to your Dashboard. Click Manage Waste Profiles and View Manifests.

From here, you can access electronic copies of profiles and orders/manifests associated with your hazardous waste pick-ups.

This will open a new window where you can search by profile information and order/manifest information.

2. Select the Customer Number and Site ID from the drop-down menu for the order/manifest information you would like to view.

3. Click Profile Information on the Hazardous Waste Services page.

4. This will open a new window where you can access active/inactive profile information. Click Submit to display all profiles or complete the form fields and click Submit.

5. Click Order/Manifest Information

This will open a new window where you can access order detail and access electronic copies of manifests.

6. Click Submit to display all orders/manifests or complete the form fields and click Submit.

7. Upon clicking submit to view Order/Manifest Information a table will display. Reference the Status Definition table

Access the Resources section from the top navigation menu. Helpful information is organized based on the services we provide, including regulated medical waste disposal and secure information destruction.

Look for content such as white papers, articles, HIPAA and OSHA compliance documents, and printable materials for your business. If you have Administrative access, you'll also see resources just for you, including staff training materials, reporting forms and more. The General Resources section holds information to help you take full advantage of MyStericycle features as well as up-to-date knowledge content such as webinars on the latest compliance issues.

Make payments, save payment methods, register for AutoPay or set up paperless billing. To get started, select Pay/View Invoices from the dashboard or click the Billing menu option.

Paperless Billing

If you receive a paper bill you may switch to more environmentally friendly paperless billing.

1. Choose the Billing Preferences option from the main billing page.

2. Click Enroll in the Paperless Billing section, in the lower right, then click Confirm in the pop-up window. You will have to enroll in Paperless Billing for each of your billing accounts individually.

To update account details and add more accounts to your profile, click on the silhouette icon in the upper right, on the navigation menu.

Using the Account drop-down menu, you'll see a list of all accounts linked to you, including their respective account IDs, service and/or billing addresses, and specified service hours.

Changing Account Details

1. Select the account to be updated from the Account drop-down menu. Details for the selected account will be displayed.

2. Click Edit Information to make changes to the service or billing address, or to adjust the service hours during which services can be scheduled. When you're finished, click Submit Request.

1. To add an account, click on the silhouette icon in the upper right, on the navigation menu.

2. Click on Account Settings, then select Add Account then enter your Customer Number/ID and associated Zip/Postal Code and click Continue.

Upon clicking Continue depending on account set up it may prompt to select which level of access you would like to have.

3. Click finish.

Confirmation message that “The account has been successfully added to your account list”.

Account will now appear on your drop down menu.

Within the Profile Settings section, you can:

Update Personal Information
Modify details such as your name and contact phone number

Select or Update Portal Role
Choose the role that best reflects your use of the portal

*Add Academy of General Dentistry (AGD) Number
*If Applicable, enter your AGD number to ensure accurate tracking and reporting.

Sign Up for Notifications
Opt in to receive important updates, reminders, and alerts relevant to your account

Note: Be sure to save any changes before exiting the Profile Settings section.

Account administrators can add or remove employees from accounts, as well as manage permissions for other users.

1. Click the silhouette icon in the upper right on the navigation menu. Select Manage Employees from the options at left.

2.  Select the account for which you would like to manage employees. All employees registered to that account will be displayed.

Individual Employee Updates

To the right of any employee's name, choose the Options drop-down from the Actions column. An administrator will be able to:

• Deactivate/Reactivate User
  • Disable or enable employees' access to MyStericycle. If a user has been deactivated, the Reactivate option will appear.
• Password Reset
  • A link will be emailed to the employee with instructions to reset their password.
• Update Access
  • Reassign an employee's role and access level as needed. See the User Roles section of this guide.
• Remove from this Account
  • Removes all access from the selected account. The employee will still have access to any other associated accounts.

Downloading Employee Details

To view an Excel file of all employees and their account details, click Download Employee List.

Adding Users

To add a user to the account, click Add a New Employee. You will be asked to provide basic details and assign their access level. When complete, click Add.

To add a large number of employees to your account, you can use the Bulk Add Employees button, then:

1.  Click Download Template and save the file to your computer. The template is in Excel format.

2. The template has defined columns. Enter the Stericycle Customer ID and ZIP code associated with the account, then populate the employee info in the corresponding columns (i.e. Email, First Name, Last Name, etc.).

3. Save your file. Click Browse, locate the file, then click Upload. MyStericycle does the rest.

Once you log in, you will be taken to your Dashboard. From here, click the Training link in the top navigation menu to access the Online Training Center.

The Online Training Center will open in a new page and you will be on the Learner Dashboard.

Note: The Learner Dashboard will display available courses based on level of service. Click on Transcript to:

• Print Transcripts 
• Print Certificates
• View in progress Courses

Click View Certificate to view individual course certificates. Click Load More if not all of your course history is displayed. To print your transcript, click Print Transcript located in the upper right.

Click Print, a preview window will open. Click Print again to print your transcript.

Individual certificates can be viewed and printed by clicking View Certificate next to their respective Course Title.

Clicking Download will open your certificate in a new window.

Certificates can also be printed from the Course View. The certificate link is available in the right column.

Catalog View also provides overview of course status (i.e. "in progress") and dates of completed courses.

Users with administrator access can view completion reports for their entire teams. This feature is especially useful for verifying your organization’s compliance with annual OSHA training requirements.

1. Select the Training tab on the top navigation menu, you will be taken to the Online Training Center Dashboard. 2.  Select Admin to access the Administrator section.

Note: You must have Administrator privileges to access reports. If Admin is not visible contact your Administrator to enable access.

3. Click the Report link (2nd icon from top) located on the left navigation bar. Select Analyze Essentials.

4. Click Add located on the right column.

5. Click Data Source then Apply on the right column

6. Name your report (i.e., Training Summary Report). After you have named the report, scroll down to Data and add criteria to customize your report. You will be able to choose criteria from the following categories:

• Course Enrollment
• Course
• User
• Department

7. Add criteria for your report by selecting the drop-down arrow for each category in the left Available Fields section to view the avaiable selections. Each election will display the category type and subtype to choose from.

For example, to see the name of the course an employee has taken, select the drop-down arrow next to Course, then select the + icon to the right of the Course: Name. This will add your selection to Selected Fields section on the right.

8. The Selected Fields section will display fields available in your report. We recommend adding the following:

• Course
  • Name
• Department
  • Name
• User
• Address
  • First Name
  • Last Name
  • Email Address
  • Course Enrollment
  • Date Completed

9. Once you have selected your fields, scroll down to Filters. Select Add Filter and then Select Filter. Choose Course Enrollment: Status, then click the Status drop down and choose Complete in the right box. Adding this filter will show the courses that have been completed by your employees.

10. After making your selections, click Save.

Your saved report will now be available within the Custom Reports Page.

Within the Report Management dashboard, you'll have the ability to view, print and export existing reports.

Report can be filtered by adjusting the Enrollment Date From and Enrollment Date To. A calendar pop-up will appear to allow you to pick the time frame of the report.

Once the dates are selected you will see the message One moment while we retrieve your data.

To view your training summary report please click on the corresponding tab that is applicable. For all trainings click on All Other Training if enrolled in one of the Safety Meeting Trainings, please select Safety Meeting Training tab for those specific trainings.

On the right you will have the flexibility on how you would like to generate and receive your report. Report options:

• Generate Report
• Schedule Report
• Manage Scheduled Reports

The Safety Data Sheet eBinder contains a library of more than 10 million Safety Data Sheets (SDS). This can help you easily meet the OSHA requirement to keep a binder containing the SDS for each chemical present at your workplace. eBinders can be created for one or multiple sites and can be completely managed inside the tool with the ability to export summaries and SDSs by location.

1. From the Dashboard scroll down to Steri-Safe OSHA Compliance Solutions.

2.  Click Safety Data Sheets.

3.  Once in SDS, click Help Center in the upper right for documentation on how to create your eBinder and navigate the tool.

Note: For more information about Safety Data Sheets and OSHA requirements, please refer to the Steri-Safe OSHA Hazard Communication training course available within the Online Training Center.

The MyStericycle compliance document library contains a variety of valuable forms and guides. Depending on whether you are a Steri-Safe OSHA or HIPAA Customer, or both, you will have access to accident reporting logs, OSHA 300 forms, exposure checklists, safety plan templates, and other forms and posters required by OSHA or HIPAA in many states.

1.      From the dashboard, scroll down to Steri-Safe OSHA or Steri-Safe HIPAA Compliance Solutions.

2.  Click on View All.

3.  Scroll down and you will see all available Compliance Documents available. Using the search tool above the documents list will allow you to filter your results.

How to Submit an Online Inquiry

Follow these steps to get assistance through our website:

Scroll to the bottom of the page and click on the Help tab in the footer. In the pop-up window that appears, click on Contact Us.

A form will open—locate the drop-down menu.

Select the option that best matches your inquiry:

Bill and Payment Inquiry - Questions or concerns related to billing, invoices, payments, or charges.

General Inquiry - Any general questions or requests not covered by the other categories.

Service - Missed Container- Report a container (box) that was not picked up or delivered as expected.

Service-Missed Pickups - Report a scheduled pickup that was missed.

General Website Support - Issues related to using MyStericycle

Service-Container Issue - Problems with a container, such as damage or incorrect size.

Service -Timeliness of Service - Concerns about delays, late service, or inconsistent service times.

General Issue - Any issue that doesn’t clearly fit into another service category. Other - For topics not listed above—please provide details in the text box. Enter the details of your request in the free-form text box provided.

Select how you would like to be contacted (e.g., email or phone). Click Submit to send your inquiry.