mystery-shopping

Your Mystery Shopping Solution

Stericycle ExpertAUDIT and ExpertMARKETING deliver the mystery shopping, quality audit activities, and other intelligence you need to create the best customer experience possible.

Mystery Shopping and Other Insights You Need

In an increasingly competitive business environment, many factors can make or break your company. Stericycle ExpertAUDIT and ExpertMARKETING gather the insights and analysis you need to:

  • Learn if your activities are helping you achieve corporate goals
  • Discover overall customer perceptions of and loyalty to your brand
  • Understand how employees influence your brand image

Mobilize Our Field Force

You can never know enough about what your customers think or how they buy. We provide an unbiased assessment of your brand, using mystery shopping, quality audit activities, and phone surveys (IWR/IVR).

Core outcomes provided include:

  • Employee insights
  • Operational insights
  • Customer insights
  • Real-time ratings

Employee Insights

Measure the level of commitment of your employees and determine how to strengthen employee dedication.

Operational Insights

Gauge how your brand is presented at each service location, storefront, or corporate office to determine whether it is in line with quality standards.

Customer Insights

Determine what customers think of your brand based on the experiences they have with your company and employees.

Real Time Ratings

Understand what customers think of your entire industry.

Stericycle ExpertAUDIT and ExpertMARKETING employ the industry’s most qualified and well-trained field force to perform mystery shopping assignments and conduct announced audits.

Let them be your eyes and ears so you are always a step ahead.

Learn More About Mystery Shopping or Call 1.877.860.1200

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